Start with the order profile
A provider built around small parcel fulfilment may not be the right fit for wholesale orders, mixed pallets or delivery appointments. Share typical and peak order profiles, not only monthly averages.
Follow the inbound process
Ask how containers are scheduled, how variances are recorded and when stock becomes available. A strong inbound workflow protects everything that happens afterwards.
Look at the system connection
Confirm how orders, inventory and status updates will move between businesses. The best integration is the one that removes repeated manual work without creating unnecessary complexity.
Understand exception management
Short stock, damaged cartons and carrier delays happen. Clear ownership and direct communication matter more than a promise that exceptions never occur.